Navigating SEND Together – Customer Privacy Notice
This Privacy Notice explains how Navigating SEND Together collects, uses, stores, and protects personal information, and outlines your rights under UK data protection law.
Navigating SEND Together is committed to safeguarding the privacy of children, parents, and carers and to handling personal data lawfully, fairly, and transparently.
1. Contact Details
Organisation: Navigating SEND Together
Telephone: 07572 967392
Email: [email protected]
Navigating SEND Together acts as the data controller for the personal information described in this notice.
2. What Information We Collect, Use, and Why
We collect and use personal information to provide education-related support, guidance, and welfare services.
This may include:
Names and contact details of children and young people
Names and contact details of parents or carers
Gender
Date of birth
Payment details and financial transaction records
Special Educational Needs and Disabilities (SEND) and additional support information, including reasonable adjustments
Photographs (where consent has been provided)
Progress reports and written observations
Information relating to compliments and complaints
This information enables us to assess needs, provide appropriate advice and support, record progress, and manage our services effectively.
Some of the information we process, particularly SEND-related information, is classified as special category data under UK GDPR.
3. Children’s Personal Data
We recognise the importance of protecting children’s personal data.
We only collect and process information relating to children where it is necessary to provide our services and where a parent or carer has provided appropriate consent or authority. Children’s personal information is handled with particular care and confidentiality at all times.
4. Lawful Bases and Your Data Protection Rights
Under UK data protection law (UK GDPR), we must have a lawful basis for processing personal data.
We rely on a lawful basis under Article 6 of UK GDPR to process personal data. Where we process special category data, including information relating to Special Educational Needs and Disabilities (SEND), we also meet an additional condition under Article 9 of UK GDPR.
Your Rights
You have the right to:
Access your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of how your data is used
Object to certain types of processing
Request data portability
Withdraw consent at any time, where consent is the lawful basis
We will respond to all valid requests without undue delay and within one month.
Requests should be made using the contact details provided above.
5. Our Lawful Bases for Processing
We rely on the following lawful bases:
Consent
We rely on consent where required, particularly when processing special category data or when using photographs.
Consent is obtained from a parent or carer where information relates to a child. You may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Legitimate Interests
We process some personal information where it is necessary for our legitimate interests, provided these do not override your rights and freedoms.
Our legitimate interests include:
Providing home visits to families
Advising and supporting parents and carers of children with special educational needs
Offering guidance and support in relation to a child’s educational, developmental and welfare needs
Where special category data is processed in connection with these activities, this is done with explicit consent.
6. Where We Get Personal Information From
We collect personal information:
Directly from you
From parents or carers acting on behalf of a child
7. How Long We Keep Information
Personal information is retained for the duration of our working relationship.
Once our work together has ended:
Information relating to you and your child will be securely deleted within six months,
Or earlier, where you request deletion and this is legally permissible.
8. Who We Share Information With
We only share personal information where it is necessary and appropriate.
This may include:
Parents and carers
Data Processors
We may use trusted third-party service providers (data processors) to support the delivery of our services, such as secure email systems, invoicing or accounting software, and secure document storage platforms.
All data processors are required to process personal information only in accordance with our instructions and to implement appropriate security measures in line with UK data protection law.
We do not sell or share personal data for marketing purposes.
9. Data Security
We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.
Access to personal data is limited to those who need it for legitimate purposes.
10. How to Complain
If you have any concerns about how we use your personal data, please contact us using the details above.
If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
Last updated: 15 December 2025